Nanny Notes/Support
How can we help?
We’re a small studio and we read every message. We respond as soon as we can — timing can vary depending on volume.
Contact
Email us anytime. Include your device model and iOS version when reporting a bug.
nannynotessupport@gmail.comCommon questions
Email us at the address listed on this page. We read every message and will respond as soon as we can. Response times can vary depending on volume.
Use More → Start fresh to clear local app data and revoke an active shared session. To request deletion of any remaining server-side identity or support records, email nannynotessupport@gmail.com with the subject “Delete my Nanny Notes data.”
Subscriptions are sold through the App Store. Manage, cancel, or check renewal in iOS Settings → Apple Account → Subscriptions. After reinstalling, use Restore Purchases in the app. Refunds are handled by Apple under Apple’s policies.
Please email support with your device model, iOS version, and a short description of what happened. Screenshots help when something looks wrong on screen.
Privacy and deletion
Clear local app data with More → Start fresh, revoke an active caregiver session, or follow our instructions for a verified server-side deletion request.