Data Deletion

1. Open Nanny Notes and go to More
2. Choose Start fresh
3. Review the warning and confirm

Start fresh clears the app’s local care information and media from that device and requests revocation of any active shared session. Use Start fresh before uninstalling when you want to clear local data; iOS may retain some Keychain-backed secure-storage values after an app is uninstalled.

Starting fresh or deleting the app does not cancel an App Store subscription. Manage subscriptions in iOS Settings → Apple Account → Subscriptions.

Open the active invite in Nanny Notes and choose Revoke. Revocation blocks future access through the Service. Revoked session data is scheduled for deletion by the next hourly cleanup. A session expires within 24 hours and expired data is scheduled for deletion within approximately 25 hours after expiry.

Revocation and deletion cannot recall information a recipient already copied, photographed, recorded, backed up, or exported outside Nanny Notes.

Email nannynotessupport@gmail.com with the subject “Delete my Nanny Notes data.” Send the request from the device you used where practical, and include the approximate date and time of the relevant session plus your device model. Do not email an invite code, alarm code, Wi-Fi password, medical information, photos, recordings, or other session-pack content.

We may ask for limited additional information to verify your relationship to the device or session. We will delete associated anonymous device identity/profile records, remaining session data, push tokens, and support records unless retention is required by law or necessary for a documented security purpose. We will respond within the period required by applicable law.

Provider logs and backups may take additional time to age out and are not available through the ordinary Service after deletion. We may retain limited records when required by law, needed to resolve a dispute, or necessary to prevent fraud or abuse.

Read our Privacy Policy or contact nannynotessupport@gmail.com.