Nudge/Support
How can we help?
We’re a small studio and we read every message. We respond as soon as we can — timing can vary depending on volume.
Contact
Email us anytime. Include your device model and iOS version when reporting a bug.
support@samships.comCommon questions
Email us at the address listed on this page. We read every message and will respond as soon as we can. Response times can vary depending on volume.
Nudge does not use a traditional email account. To remove local starts and preferences, delete the app (or offload/clear app data). To request deletion of server-side anonymous device identity and weekly quota records, email support@samships.com with the subject “Delete my Nudge data.”
Nudge Pro is sold through the App Store. Manage, cancel, or check renewal in iOS Settings → Apple ID → Subscriptions. After reinstalling, use Restore Purchases in the app. Refunds are handled by Apple under Apple’s policies.
Please email support with your device model, iOS version, and a short description of what happened. Screenshots help when something looks wrong on screen.
Data deletion
Nudge does not require a traditional email account. Local starts, drafts, and preferences live on your iPhone — delete the app (or clear app data) to remove them.
To request deletion of server-side anonymous device identity and quota records, email support@samships.com with the subject “Delete my Nudge data.” Purchase history remains with Apple as required for App Store billing.
Subscriptions & billing
Nudge Pro is billed through Apple. Manage or cancel in Settings → Apple ID → Subscriptions. After reinstalling or switching devices, open Nudge and use Restore Purchases. Free tier: 3 AI rescues per week. Pro plans (US): $7.99/month or $49.99/year with a 7-day trial on annual where offered. Your App Store shows localized prices.