Pine/Support
How can we help?
We’re a small studio and we read every message. We respond as soon as we can — timing can vary depending on volume.
Contact
Email us anytime. Include your device model and iOS version when reporting a bug.
support@samships.comCommon questions
Email us at the address listed on this page. We read every message and will respond as soon as we can. Response times can vary depending on volume.
Delete notes and history in Pine, or delete the app to remove ordinary local app data. Apple may retain device backups or Keychain items under your Apple settings. To request deletion of Pine’s server-side anonymous device, quota, and cached-response records, email support@samships.com with the subject “Delete my Pine data.”
Pine Pro is sold through the App Store. Manage, cancel, or check renewal in iOS Settings → Apple Account → Subscriptions. After reinstalling, use Restore Purchases in the app. Refunds are handled by Apple under Apple’s policies.
Please email support with your device model, iOS version, and a short description of what happened. Screenshots help when something looks wrong on screen.
Data deletion
Pine does not require a traditional email account. Delete notes and history inside Pine, or delete the app to remove ordinary local app data. Apple may retain device backups or Keychain items according to your device and iCloud settings.
To request deletion of server-side anonymous device, quota, and cached-response records, email support@samships.com with the subject “Delete my Pine data.” We may ask for reasonable information to match the request to your anonymous device record. Apple independently retains purchase history under its policies.
Subscriptions & billing
Pine Pro is billed through Apple. Manage or cancel in Settings → Apple Account → Subscriptions. After reinstalling or switching devices, open Pine and use Restore Purchases. Free tier: 3 AI organizes per week. Pro plans (US): $7.99/month or $49.99/year with a 7-day trial on annual where offered. Your App Store shows localized prices.